Excellent service standards are S.M.A.R.T and safest path to success, loyal clients & customers!
S - specific, clear and precise, not vague
M - measurable, quantifiable, objective
A - achievable, a stretch but no impossible
R - relevant to customers
T - time bound, a clear date for achievement
If you work in a service industry, check you quality service standards. Are they SMART to meet customers expectations...?
wish you better day than good!
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