Barriers to Innovation

I came across this in a reading, it’s quite an interesting list that can hamper innovation. At first it seems strange, but giving it a thought it does make sense and changing some of these might help us tap into our creative genius. Here it is...

• Not asking enough questions
• Having rigid point of view
• Depending on your memory too much
• I have always done things this way
• Fear of looking stupid
• Being logical
• It’s important to work hard and be serious
• Giving up so soon and too easy

wishing u better day than good, yazi~/

Encourage

You never know how far the circles will go when you throw a pebble in the lake or ocean, just like you never know what an encouragement would do for someone in need of it.

Never look down on anyone, unless you are helping to pull them up!

Something to think about and regularly practice. Wishing you all better day than good!

Become less controlling

A person who is controlling carries a great deal of stress, not because he/she is concerned with his/her own choices & behavior, but also in addition they think of others to behave & perform in certain way. Occasionally, we can influence other person, but we certainly can't force them to be certain way

Controlling people lack the willingness to allow other people to be fully themselves, give them space to be who they are, and to respect-really respect the fact that human beings are different.

The advantage of being less controlling is that people will feel easier and respected around your presence. Plus their will be less stress on you to feel the need to have people be the way to fit the image that you have of them..

Remember, Don't take yourself so damn serious (this is a link to previous post)

Move with the cheese

Some of the key lessons learned from the book "Who Moved My Cheese?"

1. Change Happens
• They keep moving the cheese
2. Anticipate Change
• Get ready for cheese to be moved
3. Monitor Change
• Smell the cheese often so you know when it is getting old
4. Adapt to Change Quickly
• The Quicker you let go of old cheese, the sooner you will enjoy the new cheese
5. Change
• Move with the cheese, change is the only constant thing
6. Enjoy Change
• Savor the adventure and enjoy the taste of new cheese
7. Be Ready to Change Quickly Again & Again
• They keep moving the cheese

Cheese being used as a metaphor for whatever you want in life; job, relationship, money, own house etc. These are some amazing insights that can be applied towards life and lead a fulfilling life. They are simple, yet profound knowledge that is easily lost in the midst of crisis. Remember in this information age CHANGE is the only thing constant and we might start preparing our self by applying some of techniques

Exceptional Service

Life cycle of exceptional service goes through 4 phases. Each phase done perfectly will lead to transactional satisfaction, which would directly lead to future encounters and build customers loyalty.

Explore - Build awareness, rapport and understanding
Agree - Negotiate, understand clear terms & conditions and make mutual promise
Deliver - Do what you promise to do; create, deliver, produce, ship etc
Assure - Make sure all parties are fully satisfied, if not explore what needs to be then and then do it

wishing you good week ahead..

Be the winner you were born to be

Want to be a winner in life, practicing these might assist you in your quest for the success...

1. Never judge the day by weather
2. Always lookout for the good in every situation and every person
3. Greet people properly, weather on the telephone or in person
4. Identify the Go Lights (Not Stop Lights) of life for what they really are
5. Take care of your physical body
6. Daily feed the mind with good, clean, pure & positive
7. Take time to be quiet to recharge the batteries
8. Spend time with those you love

Remember, what you get in life is not as important as what you will become in quest for reaching your objectives

wish u best of luck!

Build some trust

Building Trust is a four step process repeated over and over..

1. Find out what is important to the other person
2. Make a promise to do something on their behalf
3. Do what you promised
4. Check & make sure they are satisfied

If this four step process is completed once, he or she will open up for future encounters. Based on their experience, they now have a reason to "trust" you. A foundation of long term loyalty and success.

S.M.A.R.T

Excellent service standards are S.M.A.R.T and safest path to success, loyal clients & customers!

S - specific, clear and precise, not vague
M - measurable, quantifiable, objective
A - achievable, a stretch but no impossible
R - relevant to customers
T - time bound, a clear date for achievement

If you work in a service industry, check you quality service standards. Are they SMART to meet customers expectations...?

wish you better day than good!