Exceptional Service
Life cycle of exceptional service goes through 4 phases. Each phase done perfectly will lead to transactional satisfaction, which would directly lead to future encounters and build customers loyalty.
Explore - Build awareness, rapport and understanding
Agree - Negotiate, understand clear terms & conditions and make mutual promise
Deliver - Do what you promise to do; create, deliver, produce, ship etc
Assure - Make sure all parties are fully satisfied, if not explore what needs to be then and then do it
wishing you good week ahead..
Explore - Build awareness, rapport and understanding
Agree - Negotiate, understand clear terms & conditions and make mutual promise
Deliver - Do what you promise to do; create, deliver, produce, ship etc
Assure - Make sure all parties are fully satisfied, if not explore what needs to be then and then do it
wishing you good week ahead..
posted by Yazi at
Tuesday, March 17, 2009
1 Comments:
oh cool to read a post about customer satisfaction. well, i believe many companies should come to your blog to take some lessons. :)
have a good week, buddy!
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