K F C

Next time you go out to get a desired result, don't forget to take a bag of KFC along. It might increase chances of having a successful encounter.

Know what you want
Find out if you are getting what you want
Change in order to get what you want

I think this applies greatly to communication. Whenever going to a difficult conversation, do some brainstorming to find out the ideal outcome and accordingly seek it. As they say "People never plan to fail, they just fail to plan."

wishing you better day than good!